We are committed to:

• recruiting, training, and retaining competent staff.
• valuing, supporting, recognizing, and appreciating our staff who are our greatest asset.
• providing a work environment that encourages personal enjoyment and enhances job satisfaction and performance through recognition and rewards.
• developing and maintaining positive relationships with the community, including local home care and healthcare personnel/organizations.
• conducting our business in an accountable and responsible manner.
• adhering to the professional code of ethics of the home care industry and applying continuous quality improvement measures throughout our agency.

A Checklist To Help You Choose A Quality And Safe Home Care Agency

• Business license and necessary state licensure (if required by the state where the agency is located)
• Caregivers are “Employees” (this means the Agency is responsible for paying all employee payroll taxes, as required by law: Unemployment Insurance tax, Social Security tax, Medicare tax, and State and Federal withholdings)
• Worker’s Compensation Insurance
• Professional Liability Insurance
• Fidelity Bond Insurance (this is sometimes referred to as “theft” insurance)
• Active Management of the Caregiver through a direct Supervisor or Manager
• Plan of Care
• Criminal Background Check performed on all Employees
• Training for Caregivers
• 24-Hour On-Call Service
• Satisfactory Customer Ratings
• Caregivers check in and out via a phone app that validates the Caregiver is at the client’s home
• Family members can log in to a website portal to monitor the care being provided to their family member

These Checklist requirements are especially valuable when no family members live close enough to monitor the care. By having these standards in place, if the Caregiver suffers an accident while working in the senior’s home, their injuries and care are covered by Worker’s Compensation Insurance. Active supervision of Caregivers allows the agency to professionally work through any performance issues. A 24-hour On-Call service allows for last-minute schedule changes and back-up Caregivers to be scheduled when necessary. Training programs provide Caregivers with guidelines to follow for performing quality care duties.

In addition, the Caregiver is protected by Unemployment Insurance if they are not staffed between assignments and meet the necessary qualifications. Caregivers also have the guarantee of receiving Medicare and Social Security benefits when they retire because they have paid into these programs as employees of the agency.

Three essential questions to ask to ensure the company you choose has a strong set of core values:

• Communication– Will I be able to easily communicate with the personal attendant and have continued access to my case manager? This is the core of our approach. We believe that you should never feel there is a lack of control or communication with your personal attendant. For this reason, you are assigned a case manager who is always available.
• Integrity– Has a sense of trust been established? We believe this is the key to a comfortable relationship and the wellbeing of the client. That’s why we carefully screen all our personal attendants.
• Performance– Am I confident I will get the professional care promised and that there will be accountability and follow-up? Home care is dynamic; a family’s needs can change daily. You chose home care to allow your loved one to remain independent and retain their quality of life, not to endure more paperwork and problem-solving. We make a simple promise: we will be there for your family. If you’re not satisfied, we will work with you until you are.